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Section :
Hi-Fi

Hello Qobuz! You have the questions? We have the answers!

By Barry Moore |

This week, Hello Qobuz offers you a selection of hi-fi and hardware questions posed by our clients, and, again we thought it interesting to make the responses public to you!

QUESTION
“Hello. Is it possible to listen through 3 PCs simultaneously with a subscription to Hi-Fi SUBLIME? Currently, I listen from MANY different PCS on one simultaneous connection. I did not understand the concept of ‘3 mobile devices’. Thank you for your response.”

OUR RESPONSE
According to our terms and conditions, the subscription to a Qobuz account is personal. The subscription is subscribed to completely equally. This is a limitation that is fixed contractually by our record companies. Our system therefore allows the use of Premium and higher subscriptions on 3 different computers or mobile "devices". Note that the "multi-room" solutions of the Sonos type are considered mobile "devices". The use of 3 different "devices" is nevertheless limited at any one time. A message informs you if a new listening connection is made at the same time as yours. Sonos is registered as one device.

QUESTION
"Hello, I just downloaded two albums in HD, but I did so in the wrong format, and did not notice. They are wma 24/96, and the HD player that I have just bought does not read this format. I wanted to purchase 24/192. I am annoyed because these two albums are of no use to me. Can I have an exchange in the format that suits me, in order to enjoy HD audio quality? Thank you for your answer.”

OUR RESPONSE
You can download the album in several formats as many times as you like! Go to your account and search under "My Music" > "Downloading". After having clicked on "Go to download" from the album in question, you arrive on the page "download", and you can then select the format of your choice. Then you can download with or without the Downloader (your choice). Wait out the page load after selecting the format.

QUESTION
"I have a DAC of 24-Bit/96kHz max. If I buy a record in Hi-Res 24-Bit/192 kHz, will I have a record in better quality than CD quality? I am also subscribed to Qobuz! Thanks for your help!”

OUR RESPONSE
If your DAC does not read beyond the 96, Qobuz allows you the choice of sampling. Upon downloading, scroll down the ‘format’ menu. You really do have the choice, because we love freedom. You can choose the format and the quality!



QUESTION
“Hello. Could you not save the formats used by your customers? For example, in my own case: I only downloaded FLAC in the best quality available. It would not be necessary to offer me WMA, ALAT or other file formats by default! Cordially’’

OUR RESPONSE
The default download format is proposed based upon the environment of the OS that you use. WMA is the Windows native file, as is therefore suggested by the system you were using given that you were on Windows. But you can download the desired format and change the default setting. For example, select the Foobar2000 player, as shown in this screenshot, and the FLAC will then be set by default:
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Wait for the downloading to complete on the page and start your download. Thank you for your trust, and happy listening with Qobuz!

QUESTION
“Is it possible to allow Siri to initiate readings on the Qobuz app for iOS? Let me know when you don’t have your hands full... thanks!”

OUR RESPONSE
But it is possible! And at the same time, we have tried and tested several pronunciations: Qobuse, Qobeuze, Qobouss, kewbeuz… oh well, everything works!

You can find a number of tutorials regarding the use of Siri for launching applications on your iPhone. Here's one.

QUESTION
“Hello - I downloaded two audio albums in a format that I cannot read by accident, is it possible to change the format?“

OUR RESPONSE
You can download as many times as you want (for which Qobuz reserves the rights) from albums you have purchased. Just go into your accounts, click on your username at the top right, and then on ‘Music’. There you will find a list of all the albums that you have purchased. You select the right ‘Download’ button and a window opens on downloads. Then simply select the format that you want. As a precaution, first delete the old files downloaded in the wrong format, and try not to mix them.